FAQ
Frequently Asked Questions
What skill level do I need for your kits?
Our kits are designed with beginners in mind! Each kit includes clear, step-by-step instructions to guide you through your project. We label each product with its skill level so you can choose what's right for you.
What's included in each kit?
Every kit comes with all the materials you need to complete your project. Instructions are accessed via a QR code that links to a downloadable PDF guide—just scan and start crafting! We also provide video tutorials for knots to help you master the techniques.
Is your handmade decor made to order?
Yes! All handmade decor items are made to order. Please allow up to 14 days for processing before your order ships.
How do processing times differ between kits and decor?
Kits are typically processed and shipped within 7 business days. Handmade decor pieces are made to order and may take up to 14 days to process before shipping. If you order both in the same cart, your order will ship together once everything is ready.
Can I customize a decor piece?
We love bringing your vision to life! If you're interested in a custom size, colour, or design, please reach out through our contact page and we'll do our best to accommodate your request.
What materials are used in your decor?
Our handmade decor is crafted using the same natural cotton macramé cord found in our kits. If you have specific material concerns or allergies, feel free to contact us before ordering.
Do you offer local pickup?
Please contact us through our contact page to ask about local pickup availability in your area.
Do you ship across Canada?
Yes! We ship to addresses throughout Canada.
How long does shipping take?
Orders are typically processed within 7 business days. Shipping times vary by location.
What if I need help with my project?
We're here to help! Reach out through our contact page and we'll guide you through any questions.
Do you offer refunds or exchanges?
Please see our refund policy for details on returns and exchanges.